2019 Best Longmont Auto Repair Shop, Best Auto Service and Best Oil Change
Stonum Automotive was voted the Best Longmont Auto Repair Shop, Best Auto Service and Best Oil Change in Longmont, CO by the readers of the Longmont Times-Call newspaper. We appreciate all the support from the community and our satisfied auto repair customers from Longmont and the surrounding communities. Thank you! Here is the excerpt from the Reader’s Choice Awards publication.
That’s right – Stonum Automotive hits a home run in three award categories. How do they do it? Words right out of Owner John Stonum’s mouth—it starts with his people. “I can’t give enough credit to my crew. When I hire someone, I tell them to do the right thing. It’s not about high pressure sales.” And when they work on your car, just know they use quality parts.
Getting recognition for Best Auto Service means providing good customer service and developing trust. “We don’t pressure the customer, we just inform them and then prioritize the issue. If it’s a safety issue, we let them
know.” With minor issues that can wait, the crew mentions it to the customer so they can plan for a future fix.
Good communication with customers is vital, said Stonum. “I have the same service writer handle the customer. Whoever checks the customer in is
the same person who works with the customer for the entire process.”
With endless choices for an oil change, Stonum still finds a way to win the customer’s heart. He keeps prices competitive and offers a tire rotation and full vehicle inspection. It’s the value that keeps customers coming back time and again. “I’m proud of my shop, proud of the business and thankful for the customers who voted for us.”
I’m proud of my shop, proud of the business and thankful for the customers who voted for us.John Stonum, Owner Stonum Automotive in Longmont
Stonum Automotive is a full-service preventative maintenance and auto repair center, providing comprehensive car care services for domestic and import vehicles to keep them running at full power. They offer expert service and years of experience to provide the insights you need to keep an eye out for trouble.
They offer the basics: distributor-less ignition, fuel injections, ignition systems and wires and cables, spark plugs and oil, lube and filter change — as well as heavy-duty services including engine maintenance, engine replacement, timing belt, cylinder block, cylinder head. Every one of the 12 people in the building is required to be ASE (Automotive Service Excellence) certified.
Originally printed in the 2019 Times-Call Readers’ Choice Awards: St. Vrain Valley’s Best Food, Drink, Nightlife, Business, Faces & Places