Stonum Automotive voted BEST AUTO REPAIR SHOP and BEST AUTO SERVICE and BEST OIL CHANGE
That’s right – Stonum Automotive hits a home run in three award categories— again. How do they do it? Words right out of Owner John Stonum’s mouth—it starts with his people. “I can’t give enough credit to my crew. When I hire someone, I tell them to do the right thing. It’s not about high-pressure sales.” And when they work on your car, just know they use quality parts.
Getting recognition for Best Auto Service means providing good customer service and developing trust. “We don’t pressure the customer, we just inform them and then prioritize the issue. If it’s a safety issue, we let them know.” With minor issues that can wait, the crew mentions it to the customer so they can plan for a future fix.
Good communication with customers is vital, said Stonum. “I have the same service writer handle the customer throughout. Whoever checks the customer in is the same person who works with the customer for the entire process.”
With endless choices for an oil change, Stonum still finds a way to win the customer’s heart. He keeps prices competitive and offers a tire rotation and full vehicle inspection. It’s the value that keeps customers coming back time and again. “I’m proud of my shop, proud of the business and thankful for the customers who voted for us.”
2020 Times-Call Readers’ Choice Awards Winners